Privacy Policy

Introduction

BoraFix is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to the data practices described in this policy.

Information Collection

  • Personal Information: We collect personal information that you provide during registration, such as:
    • Name
    • Mobile number
    • Email
    • ID/Passport Number
    • Location
    • Passport photo
    • Supporting documents (ID/Passport, Certificate of good conduct)
  • Usage Data: We collect data on how you use our website and services, including IP address, browser type, access times, and referring website addresses. This information helps us improve our services and provide a better user experience.

How We Use Your Information

The information we collect is used for the following purposes:

  1. Account Management:
    • Authentication: We use the personal information you share with us to verify your identity and grant you access to your account.
    • Account Maintenance: We manage and maintain your user account to ensure it functions correctly and securely.
  2. Communication:
    • Correspondence: We use your contact information to respond to your inquiries, provide customer support, and communicate with you about our services.
    • Notifications: We send you important updates, newsletters, and administrative messages to keep you informed about our services and any changes.
  3. Website Improvement:
    • User Experience: We analyze how you interact with our website to enhance its usability and functionality.
    • Performance Monitoring: We monitor the performance of our website to identify and resolve issues, ensuring a smooth user experience.
  4. Business Operations:
    • Inquiries and Support: We use your information to address business-related inquiries and provide the support you need.
    • Data Analysis: We conduct data analysis to improve our services, streamline operations, and make informed business decisions.
  5. Marketing Purposes:
    • We may use your information for marketing purposes, such as sending promotional materials and updates about our services, but only with your explicit consent. You can opt out of these communications at any time.
  6. Comply with legal obligations.
    • We may collect, process, and share your information to comply with applicable laws and regulations that may require the collection, processing, or disclosure of your personal information.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

  • Encryption: We use encryption technologies to protect data during transmission and storage, ensuring your information remains secure.
  • Secure Login Processes: We use strong authentication methods to verify your identity and safeguard your account.
  • Regular Security Audits: We conduct periodic reviews and updates of our security practices to address new threats and vulnerabilities.

Data Sharing and Disclosure

We do not share your personal information with third parties except in the following circumstances:

  1. Legal Compliance:
    • Legal Obligations: We may share your information to comply with legal requirements and respond to lawful requests from public authorities.
    • Legal Defense: We may disclose your information to protect our rights, property, or safety, as well as that of our users or others.
  2. Service Providers:
    • Third-Party Providers: We engage trusted service providers to perform functions and provide services, such as data hosting and analytics, payment processing and customer support. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  3. Safety and Security:
    • Risk Mitigation: We may share information to protect against potential security threats, fraud, or other malicious activities.
  4. In an emergency:
    • We may share information if we believe it's necessary to prevent imminent and serious bodily harm to a person.
  5. To enforce our policies and rights:
    • We may share information if we believe your actions are inconsistent with our user agreements, rules, or other BoraFix policies, or to protect the rights, property, and safety of ourselves and others
  6. Business transaction:
    • As part of a business transaction, such as a merger, acquisition, or asset sale, where your information may be transferred to the new owner.
  7. With our affiliates:
    • We may share information with Bomba Plumbers Limited, our parent company.
  8. Aggregated or de-identified information:
    • We may share information about you that has been aggregated or anonymized such that it cannot reasonably be used to identify you.

Your Rights

You have certain rights regarding your personal information, including:

  1. Access Your Data:
    • You have the right to request access to the personal information we hold about you.
  2. Update Your Data:
    • You can correct or update your personal information to ensure it is accurate and up to date.
  3. Delete Your Data:
    • You can request the deletion of your personal information, subject to legal and contractual limitations.
  4. Object to Processing:
    • You have the right to object to the processing of your personal information in certain circumstances.

To exercise these rights, please contact us at info@borafix.com

Ads and Analytics Partners

We may partner with third-party advertisers, ad networks, and analytics providers to deliver advertising and content targeted to your interests and to better understand your use of the Services. These third parties may collect information sent by your computer, browser, or mobile device in response to a request for content, such as unique identifiers, your IP address, or other information about your computer or device.

Advertisers and Ad Networks

Our ad partners and ad networks may use cookies and related technologies to collect information when ads are delivered to you on our Services, but BoraFix does not link to or provide them with your actual BoraFix account details. This means that BoraFix does not share your individual account browsing habits with advertisers. BoraFix cannot see advertisers’ cookies and advertisers will not see BoraFix’s cookies.

Controlling Mobile Notifications

With your consent, we may send promotional and non-promotional push notifications or alerts to your device. You can deactivate these messages at any time by changing the notification settings on your device.

Controlling Location Information

If you initially consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the preferences on your device.

Data Retention

We store the information we collect for as long as it is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the effective date. Your continued use of the website after such changes constitutes your acceptance of the new Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: info@borafix.com
Address: Soloh Worldwide Printing Center, 3rd Floor, Mushembi Road, Ngara, Nairobi – Kenya
P.O BOX: 19892-00100
Phone: 0725 894 444

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